Warranty promise
12 months of confidence.
Every device sold by iPhone by Touseef is backed by a comprehensive 12-month warranty. Here's what that means.
Duration
12 full months from delivery. No deductibles, no fine print.
Coverage
Hardware defects, battery below 80%, screen, cameras, speakers, buttons and charging.
Claim process
Email us within 30 days of the issue. Free return shipping, repair or replacement in 5–7 days.
What's covered
- Battery capacity drops below 80%
- Screen, Face ID, cameras and speakers stop working
- Charging port failure
- Wi-Fi, Bluetooth or cellular hardware failure
- Any component we inspected at grading
What's not covered
- Physical damage from drops or impact
- Water damage after delivery
- Unauthorised repairs or modifications
- Cosmetic wear from normal use
- Loss or theft
Need to make a claim?
Contact our support team. Most issues are resolved within a week.
Contact support